ZX88 Privacy Policy –
How We Protect Your Data

This Privacy Policy applies to all users of the ZX88 platform, including the website and mobile app. It covers all personal data that ZX88 collects directly from you, data generated through your use of the platform, and data received from third-party payment processors used to handle your PKR deposits and withdrawals.

ZX88 is committed to handling your personal information responsibly and transparently. We collect only what we need, use it only for legitimate purposes, and take reasonable steps to keep it secure. This policy is written in plain language so that every player in Pakistan can understand exactly how their information is handled.

This policy should be read alongside the ZX88 Terms and Conditions, which govern the overall use of the platform. Where this Privacy Policy and the Terms and Conditions overlap on a data-related matter, this policy takes precedence.

ZX88 collects personal information in the following categories:

We do not collect sensitive personal data such as biometric information, political opinions or religious beliefs. We collect only the minimum information necessary to operate your account and meet our operational and verification requirements.

ZX88 uses your personal data for the following purposes:

• Account Management: To create and maintain your ZX88 account, verify your identity and ensure only you can access your account.
• Transaction Processing: To process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Platform Delivery: To provide sports betting on cricket, PSL, T20 matches and football, as well as slots, fish games and other gaming content available on ZX88.
• Fraud Prevention: To detect and prevent fraudulent activity, account takeovers, money laundering and other prohibited activity as outlined in the Terms and Conditions.
• Customer Support: To respond to your queries, resolve disputes and investigate complaints through our 24/7 support team.
• Promotions & Bonuses: To assess eligibility for bonuses, process promotional offers and communicate relevant promotions to you if you have opted in to marketing communications.
• Platform Improvement: To analyse usage patterns, fix technical issues and improve the overall ZX88 experience for Pakistan players.
• Responsible Gaming: To monitor for signs of problem gambling and take action such as applying deposit limits or self-exclusion where appropriate.

ZX88 does not use your data for automated decision-making that produces legal or similarly significant effects without human review. All account suspension and closure decisions involving player data are reviewed by our compliance team before action is taken.

When you make a deposit or request a withdrawal on ZX88, your transaction is processed through our integrated payment partners. ZX88 supports JazzCash, Easypaisa, Raast, direct bank transfer and other mobile wallets available to Pakistan players.

Payment data is handled as follows:

• Transaction reference numbers and PKR amounts are stored in your account history so you can review past deposits and withdrawals at any time.
• Your registered payment method identifier (such as your JazzCash mobile number or bank account name) is stored to facilitate withdrawals back to your own verified method.
• Full card numbers, PINs, mobile wallet passwords and OTPs are never stored by ZX88 at any point.
• Payment data is transmitted over encrypted connections between your device, our platform and the payment provider.

All PKR transactions are logged with timestamps for dispute resolution purposes. If you believe a transaction has been processed incorrectly, contact ZX88 support with the relevant transaction reference number and our team will investigate promptly.

ZX88 uses cookies and similar technologies on the website and app. Cookies are small text files stored on your device that help the platform function correctly and remember your preferences between sessions.

The types of cookies used by ZX88 are as follows:

• Essential Cookies: These are required for the platform to function. They keep you logged in during a session, remember your game settings and ensure your PKR balance displays correctly. These cannot be disabled without affecting platform functionality.
• Performance Cookies: These collect anonymous data about how players navigate the platform, which pages are visited most often, and where technical errors occur. This data is used to improve platform performance.
• Preference Cookies: These remember your language setting, notification preferences and other personalisation choices so you do not have to reset them on every visit.

ZX88 does not use advertising cookies or tracking pixels that share your browsing activity with external ad networks or social media platforms. You can clear cookies from your browser or device settings at any time, though doing so may require you to log back in and reset your preferences.

ZX88 does not sell your personal data. We share data only in the limited circumstances described below:

• Payment Processors: Your payment details are shared with JazzCash, Easypaisa, Raast and other integrated payment providers solely to process your transactions.
• Identity Verification Partners: Where KYC verification is required, your identity documents may be shared with a trusted verification partner to confirm your identity before processing a withdrawal.
• Technology & Infrastructure Partners: Certain technical functions of the platform are supported by third-party infrastructure providers. These providers process data on ZX88's behalf under strict data processing agreements and are not permitted to use your data for their own purposes.
• Legal Obligations: ZX88 may disclose personal data where required to do so by applicable law, regulation or a lawful request from a competent authority.
• Fraud Investigation: In cases of suspected fraud, money laundering or serious Terms violations, ZX88 may share relevant account data with law enforcement or financial crime authorities.

ZX88 retains your personal data for as long as your account is active and for a reasonable period thereafter to meet our legal, compliance and dispute-resolution obligations. The general retention periods are as follows:

• Account and identity data is retained for the duration of your account and for a period after account closure to comply with record-keeping requirements.
• Transaction records in PKR are retained for a minimum period to support dispute resolution and financial audit requirements.
• Customer support communications are retained for a period sufficient to resolve disputes and review service quality.
• Technical and session logs are retained for a shorter period and are used primarily for security monitoring and fraud detection.

After the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained for longer periods to support platform analytics and improvement.

If you request account closure, we will begin the data deletion process as described above. We will confirm once the deletion of your active account data has been completed, subject to any data that must be retained to meet legal obligations.

ZX88 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, misuse or alteration. These measures include:

• Encryption of data in transit using TLS protocols across all platform communications.
• Encryption of sensitive data fields at rest within our databases.
• Access controls ensuring that only authorised ZX88 staff with a legitimate business need can access player account data.
• Regular internal security reviews and vulnerability assessments of the platform.
• Monitoring systems that detect unusual login activity, suspicious transaction patterns and potential account takeover attempts.
• Two-factor authentication options available to players to add an extra layer of security to their ZX88 account.

While ZX88 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account secure by using a strong, unique password and not sharing your login credentials with anyone.

As a ZX88 player, you have the following rights over your personal data:

• Right of Access: You can request a copy of the personal data ZX88 holds about you at any time. We will provide this within a reasonable timeframe.
• Right to Correction: If any of your personal information is inaccurate or out of date, you can request that it be corrected. You can update basic account details directly within your ZX88 profile.
• Right to Deletion: You can request the deletion of your personal data. We will action this request subject to any data we are legally required to retain for compliance or dispute-resolution purposes.
• Right to Restrict Processing: In certain circumstances, you can ask us to limit how we use your data while a query or complaint is being resolved.
• Right to Opt Out of Marketing: If you have previously opted in to promotional communications from ZX88, you can opt out at any time by contacting support or updating your notification preferences in the app.

To exercise any of these rights, contact ZX88 support through the live chat in the app or website. We will verify your identity before processing any data request to ensure your information is not disclosed to an unauthorised party. We aim to respond to all data rights requests within a reasonable period.

ZX88 is strictly an adult platform for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age confirmation step and we conduct identity verification checks to detect and prevent underage registrations.

If ZX88 discovers that a player account has been registered by or on behalf of a person under 18, the account will be immediately suspended. Any deposits made will be refunded to the original payment source and any associated play history will be voided. Relevant personal data will be securely deleted following the suspension process.

ZX88 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When material changes are made, the updated policy will be published on this page with a revised "Last Updated" date and a notification may be displayed within the platform.

We encourage you to review this Privacy Policy periodically so that you stay informed about how your personal data is being handled. Your continued use of ZX88 after an updated policy has been published constitutes your acceptance of the revised terms.

If any update materially affects how we process your data in a way that requires your active consent, we will contact you directly before the change takes effect.

If you have any questions about this Privacy Policy, wish to exercise your data rights or want to raise a privacy concern, please contact the ZX88 support team. Our team is available 24 hours a day, 7 days a week to assist you.

You can reach ZX88 support through:

• Live chat within the ZX88 website or mobile app — the fastest way to get a response.
• Email at [email protected] — for detailed queries or formal data requests.